Resource Center

Frequently Asked Questions

How do I place orders shipping to my store?

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To place orders shipping to your store, follow these steps:

  1. Select product and add to your cart in NuOrder
  2. Fill out Order Details Tab – PO#, Order Type, and Fulfillment Method, Shipping Address for your store
  3. Complete Products Tab, including desired quantity
  4. Review Order on Order Review Tab – select Shipping Option
  5. Click Next
  6. Review your order and click Submit

Your order will begin to ship 24 hours after order is entered on a business day.

How do I place orders shipping direct to a consumer?

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HanesBrands B2B allows you to place orders on your customer's behalf in the event you run out of inventory or do not stock an item. For example, a customer comes into your store and wants a product that is out of stock. You enter the order into Hanesbrands B2B that day as a drop ship order, and Hanesbrands B2B then ships directly to the consumer's home. The customer buys the product from you and you make a sale that otherwise would have been lost. You now have a loyal customer!

To do so, follow these steps:

  1. Select product and add to your cart
  2. Fill out Order Details Tab – PO#, Select Drop Ship as Order Type, Fulfillment Method, Shipping Address for customer
  3. Complete Products Tab, including desired quantity
  4. Review Order on Order Review Tab – select Shipping Option
  5. Click Next
  6. Review your order and click Submit

Please note: You will need to enter the consumer address for every drop ship order placed; Hanesbrands B2B does not keep consumer names of addresses for privacy reasons.

Where do my orders ship from, and what are my shipping options?

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All orders are shipped from Rural Hall, North Carolina. We process orders very quickly—for all shipping methods listed, please add one additional day for order processing. Shipping time starts 24 hours after order is entered on a business day.

All shipping options and freight costs appear on a pull-down menu on the order form when you order, so choosing is easy and you never have any surprises.

All orders over 300 pounds are recommended to ship via LTL (less than truckload). Hanesbrands, Inc. has contracts with these vendors and is providing you with significant freight cost savings by allowing our customers to use these same rates.

Do you accept backorders?

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Yes, we allow out-of-stock items to be ordered if we expect them to be back in-stock. You will be offered an opportunity at the time you are ordering to place a backorder. If you do not wish to place a backorder, you will see the available inventory and can make the decision to adjust quantities of the product or remove the line item from your order/cart. This means that you can control and adjust to allow or eliminate back-orders. Any backordered items that have not shipped within 45 days will be cancelled automatically. If the item becomes available to order again, it will reappear on our site.

How can I view past Order History?

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Click Orders in the left side navigation and all of you past, current, and draft orders will appear here. You can view your order details and tracking information. You also have the option to download a PDF of your order and reorder. Unfortunately, you will not be able to see prior Order History from our previous hanesbrandsb2b.com site.

How do I reorder a previous order?

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You can reorder a previous order by clicking Order History to view the order you would like to reorder. In the upper righthand corner of the previous order selected, you can click Re-Order. A new order is created and set as your Current Order. You can adjust quantities, add or remove items, then click to Proceed to Checkout.

If I build an order and do not submit it, will the order save?

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Yes, products are added to your current order. Your current order will continue to save as a Draft Order until you either remove the items or submit the order.

Please Note: The inventory will adjust to available levels each time you refresh the screen and log in to the website, so even though your order saves, your inventory will not reserve quantities.

How do I learn more about products?

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We offer several different sales tools to learn about our products and grow your business – but the quickest way to learn about our products would be to visit the Marketing and Product Resources pages! To learn about the latest product news and product information, watch our home page or sign-up on our email list by sending an email to b2b.service@hanes.com. With increased privacy and security concerns around the inbox, mostly due to viruses and spam, delivering e-mail to you presents many challenges. Sometimes images are not displayed...sometimes you don't know where your message went. If you add the sender's e-mail address to your address book or safe list, some of these challenges can be overcome. To ensure emails reach your inbox, please add hanesbrandsb2b@mail.hanesbrandsb2b.com to your address book.

Do I need to enter a credit card for every order?

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No, you are able to store credit cards on your account profile. Credit card information is encrypted and tokenized to protect your information.

How do I add a buyer/user to my account?

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Adding an additional user to your account is easy. On the HanesBrands B2B login screen, click Account Login in the top right corner and select Add a New User. Enter your Company Code and new buyer's information, then submit the form. You will need your Company Code to add a user, which can be found under Contacts in the left navigation bar. We will add the buyer to your account and an email will be sent to the new buyer with a temporary password to set up the account.

How do I change my information, address, or credit card?

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Similar to adding a new buyer to your account, you will need to fill out a form to update your account information. On the HanesBrands B2B login screen, click Account Login in the top right corner and select Update Account. Enter your Company Code and any information that needs to be updated, then submit the form. You will need your Company Code, which can be found under Contacts in the left navigation bar.

How do I update my Sales Tax Exemption Certificates?

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In order to avoid sales tax on purchases for resale, please submit the specific tax exemption document(s) for each applicable state via this link.

Please note: Unique rules may apply to your shipments if you are drop-shipping to customers or utilizing a freight forwarder/qualified export agent. Please click here to determine whether these state specific requirements apply to your business.

Do I need to complete the Marketplace Approval Form?

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If you wish to market, advertise, sell and offer to sell the Products through Internet/e-commerce channels other than a Participant Website, including, without limitation, any third party marketplace such as Amazon.com, Alibaba.com, Walmart.com, (or the marketplace of any Walmart affiliate or subsidiary such as jet.com),eBay.com, or otherwise, you must first fill out the following application: Marketplace Approval Form

You shall obtain our prior approval of (a) each e-commerce site that you propose to use to sell Products and (b) each brand and each product category within each such brand of the Products that you propose to sell on such e-commerce site. You will receive our approval of each marketplace in writing. If approved, you must comply with the additional requirements detailed in the Online Sales Agreement.

Do I need to display a Proposition 65 warning?

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You do not need to display a Proposition 65 warning for any of our garments (and please remove any listing you may have). We have tested our products, and they do not contain any of the Proposition 65 listed chemicals.

Can I use Hanesbrands Trademarks?

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Hanesbrands Inc. and its affiliates (collectively, "HBI") own many well-known trademarks such as Hanes, Champion, Maidenform, Bali, Playtex, Just My Size, L'eggs, and others. HBI trademarks are valuable company assets and the use of HBI trademarks without the prior written consent of HBI may constitute trademark infringement and unfair competition in violation of federal and state laws. You may not use HBI trademarks as part of any name or designation including but not limited to any trademark; service mark; corporate name; company name; business name, tradename; domain name; email address; website name; keyword; marketplace seller name, user name, or account name; social media account name, username, or handle; or any other similar use; without the prior written consent of HBI. The unauthorized use of HBI Trademarks may result in the termination of your Account. If you have any questions regarding the use of HBI trademarks, please talk to your HBI representative or contact us at BrandEnforcement@hanes.com.

Can I apply for a Line of Credit?

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Click here to apply for a line of credit with Hanesbrands Inc.

What do I do if I have a question about the site?

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If you have a question concerning our products you can contact our customer service representatives here. You may also email us at b2b.service@hanes.com or call us at 1-888-246-5534.